Top 10 Customer Questions

Keys, Registration document (V5C), locking wheel nut key if your car has alloy wheels, any other paper work you may have for the car.

Usually, it takes between 5 - 10 minutes to load your car onto our recovery vehicle. It may take longer depending on the location of your car and how difficult it is to remove.

Due to new laws introduced on December 3rd 2012 most of our depots are no longer able to pay via CASH. Our most common form of payment is by Bacs and cheque. If you accept the quote, we can then discuss the best payment method for you.

As the registered keeper of the car, you do not have to be present when we collect your vehicle. You can ask a family member, friend or neighbour to help you. As long as our driver has access to the car and can take care of the paperwork, this is all we need.

If you have not got the keys, give us a call or chat to us and we will be happy to help. In some cases, the keys will be required for collection however we will be able to chat to you to confirm. If you accept the quote, when we contact you to confirm your details, please inform us of any obstructions or height restrictions that may make it extra difficult to recover and if the keys are missing.

Don’t worry, it’s not a problem, it just means you will need to send a letter to the DVLA informing them you have scrapped the vehicle. You will need to include the vehicle details, your details, the name and address of the local collections team in your area and confirm the day and time of collection. The collection driver will ask for some personal I.D - this is to make sure we stay on the right side of the law, please give the form to the driver upon collection.

A registration document (V5C/Log Book) is the document issued by the DVLA usually to the owner of the vehicle or the person/company who is responsible for the vehicle. Click HERE to view a sample of a registration document/V5C.

There are many different websites and companies offering prices, and it is well known that not all prices offered for scrap cars are guaranteed. If you have been offered a better price, give us a call and let us know what you have been quoted. If we cannot beat it, we are confident we can at least match the offered price and guarantee it for you.

Take out any personal belongings, gather any paper work you have for your car, remove house keys from the key ring. Please note: we cannot accept any house or garden waste inside the car.

We use a bespoke quotation system to provide you with a price. For cars 10 years or newer, we assume them to have a salvage value, which is reflected in the online price offered.

For cars older than 10 years, we assume them to have a scrap value only. However, the system cannot distinguish between rare and unusual cars or cars that may have a salvage value that are older than 10 years old. If you feel that you car shouldn't be assumed as scrap, then give us a call - the chances are that you are probably right.

You will need to inform the governing body in the country in which the car is registered. You have to notify them that you have disposed of the vehicle in the UK. You may need to send them the equivalent of the registration document and possibly the car's number plates too. You will also need a N.O.D (notice of destruction) which we can provide for you.

You can cancel your car insurance as soon as the car has been collected. If you cancel your insurance before the car is collected, then it is illegal for you to use it on the public highway.

If you are replacing your old car with a new one, you should contact your insurance company as they may be able to change the vehicles over.

Authorised Treatment Facilities (ATF) are licensed sites which have been authorised by the Environment Agency in England & Wales, (SEPA) Scottish Environment Protection Agency or (NIEA) Northern Ireland Environment Agency.

Hand all the paper work to the collection driver. We will complete section 9 on the V5C, sign and date section 9, and then the collection driver will hand section 9 back to you. You will then need to send the section 9 to DVLA, Swansea, SA99 1BD. We then take the remainder of the Registration (V5C) with us.

Our collection driver will leave a small section of the log book with you, (section 9) which you need to sign and send off to the DVLA. We recommend that you take a photocopy of this section before sending it to DVLA. You will receive a conformation letter from DVLA to confirm they have updated their details and you are no longer responsible for the vehicle.

Don’t worry, it’s not a problem. It just means you will need to send a letter to the DVLA informing them you have scrapped the vehicle. You will need to include the vehicle details, your details, the name and address of the local collections team in your area and confirm the day and time of collection. The collection driver will always ask for some personal I.D - this is to make sure we stay on the right side of the law.

Your vehicle will be taken to an Authorised Treatment Facility (ATF). Your car will then de-registered direct with the DVLA and a C.O.D (certificate of destruction) will be issued upon request within 7 days via email. You will always need to inform the DVLA yourself, either with or without the V5C. As the registered owner,  it is your responsibility to keep the DVLA up to date. 

You can complete a SORN when you reclaim your vehicle tax. You can also complete a SORN online, in the post office, or via telephone. Once a SORN has been made, you must keep your vehicle off the public highway - for more information click here

A waste carriers license is a license from the Environmental Agency. Anyone who carries waste for business purposes has to have a waste carriers license by law. All of the companies we deal with have valid and up-to-date waste carriers licences.

Yes, we are registered as a broker and a carrier. You can see that we are registered by visiting the official Environment Agency web site

ELV stands for ‘End of Life Vehicle’. That means it is a vehicle that has reached the end of its life through wear and tear (not damaged beyond repair in an accident etc.,).

The prices for scrap cars vary as they are are based on their weight.

We would love to hear from you! If you are unhappy with the price offered, you most likely have a very good reason. Get in touch and we will discuss your car in more detail and see what we can do. We understand that there are some cars that are an exception to the rule.

For scrap cars, the quotations are guaranteed.

For all other cars, the online quotations are not guaranteed and are a guide price only - the actual price could be higher or lower. When we contact you to confirm your details, we will ask you about your car and finalise a price that will be guaranteed. You are under no obligation to accept this price, but we do find we are extremely competitive and are confident you will be offered the best possible price.

We use a bespoke quotation system to provide you with a price. We assume that cars over 10 years old only have scrap value. However, the system cannot distinguish between rare and unusual cars or cars that may have a salvage value which are older than 10 years old.

Due to the new law introduced on December 3rd 2012 some of our depots can no longer pay via CASH. If this is a problem please contact us and we can discuss other forms of payment.

We can collect your car from any location whether its at a; garage, work place, storage compound or road side.

Ok, as long as you make us aware of this when we contact you there shouldn't be a problem. Although the price we offer may change, depending on what parts have been taken off the car.

We may have difficulty in removing the vehicle without its wheels. But please check first, as some of our depots have recovery vehicles that are able to remove cars without wheels. This will normally result in the offer changing however as we do quote with wheels included.

If we are purchasing your vehicle as 'scrap' then removing the stereo is not a problem.

If we are purchasing your car as a salvage vehicle, we will have taken into consideration the salvage value into the price, so please leave the car complete. Removing the stereo in this situation may effect the salvage value.

When pricing a car older than 10 years, condition is irrelevant. Non-running cars or flat tyres will have no impact on the price we have offered for your scrap car.

We do not deal with parts directly, but the majority of companies we work with do. Please enquire on our parts section HERE for more details. We will need information about the part you are looking for and your post code so that we can forward your enquiry to the correct depot.

We collect most 4 wheeled vehicles that have a license plate number issued by the DVLA such as Cars, 4x4's, SWB & LWB Vans. If you have a camper van, horse box, converted vehicle, tank, or quad bike, get in touch and we will see if we can help. 

Unfortunately no.